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PMI'S ORGANIZATIONAL STRUCTURE HAS DESIGNATED MANAGEMENT
The Account Manager reports directly to the management team and is charged with providing overall contract administration, monitoring performance standards, assuring compliance, coordination of contract wide activities and negotiating contract modifications. This individual is the primary interface with the customer corporate purchasing and facilities management groups. Also, the Account Manager is the key contact for the local customer facilities services representatives on issues or concerns that are contract compliance related other than routine day to day service activities.
Importantly, this Account Manager shall routinely visit each facility daily for the purpose of auditing the contract performance in all areas and meeting with the local facilities representatives. It is this individual who directs immediate remedial action to our affiliate members for any anomaly is service. Reports on progress and satisfaction are provided along with recommendations for the Technical Resource Team.
A Startup/Transition Management Team is organized and becomes involved with each customer location 30 - 60 days prior to the start of service. Goals are established, routes engineered and implementation meetings are held to ensure a smooth transition for each site. The Transition Team made up of contractor and customer representatives will meet periodically to accomplish the scheduled activities outlined in the following Startup Schedule such as:
- Job Routing
- Transitional Management Plan
- Hiring Team
- Implementation
- Re-engineering Team
The goal of the Training Department is to educate all employees so they may perform at their maximum potential to the customer's expectation. The training plan consists of:
- Full-time Dedicated Training Director
- Classroom / Video / Digital Photo
- Employee Training
- Supervisory
- Site Report
- Technical Certification Programs
- RBSM
- CBSM
- CBSE
- Continuing Education
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